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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join an award-winning team in a dynamic call centre environment.
- Benefits: £1,000 joining bonus, hybrid working, and extensive training provided.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Enjoy perks like discounts, wellbeing resources, and career progression support.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent Customer Service role? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
- 1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
- HYBRID working options - save on commuting costs with only 2 days in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work – Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support your journey
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Service Assistant (Call Centre Full Time) in Newtownards employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Call Centre Full Time) in Newtownards
✨Tip Number 1
Get familiar with the company and its values before your interview. We want to see that you understand what we stand for and how you can contribute to our goals. A little research goes a long way!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to educate customers or handle complaints. We love seeing candidates who can demonstrate their ability to provide outstanding service.
✨Tip Number 3
Be ready to discuss your previous experiences in detail. We want to hear about how you've helped customers in the past and how you can bring that experience to our team. Use specific examples to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed by our award-winning Recruitment team. Plus, you’ll be one step closer to that £1,000 joining bonus!
We think you need these skills to ace Customer Service Assistant (Call Centre Full Time) in Newtownards
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Show us how your background aligns with the Customer Service role and how you can help our customers achieve their financial goals.
Follow Instructions: Pay close attention to the application instructions. Complete our online assessment as requested, and ensure you provide all the necessary information. This shows us you can follow processes, which is key in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and for you to stay updated on your progress. Plus, it’s a great first step in joining our awesome team!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in this role. Prepare examples from your past experiences where you successfully handled difficult customers or resolved issues. This will demonstrate your problem-solving skills and ability to provide outstanding service.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. During the interview, practice clear and concise responses. Use active listening techniques and ensure you articulate your thoughts well. This will reflect your ability to engage with customers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, hybrid working options, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
