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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join an award-winning team in a dynamic and supportive environment.
- Benefits: Enjoy a £1,000 joining bonus, hybrid working, and extensive perks.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and a detail-oriented mindset.
- Other info: Great career progression opportunities and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent Customer Service role? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
- 1,000 Joining Bonus: 500 joining bonus after 3 months, when passed probation and 500 retention bonus after 12 months.
- HYBRID working options: Save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training (training will be fully office based).
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00).
Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to 1,200 for you
- Dedicated Employee Experience Progress Here to support TP journey
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Supporting the bank's way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly.
Customer Service Agent (Experienced) in Newtownards employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (Experienced) in Newtownards
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Agent (Experienced) in Newtownards
Some tips for your application 🫡
Show Your Customer Service Skills: When you're filling out your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your written application. Use a friendly tone and express why you’re excited about joining our team at StudySmarter.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Agent. Refer to the job description and align your experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested!
Apply Through Our Website: Remember to apply through our website! It’s the easiest way for us to receive your application and get back to you quickly. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent news. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Prepare for Common Customer Scenarios
As a Customer Service Agent, you'll likely face various customer scenarios. Think of examples from your past experience where you successfully resolved issues or educated customers. Be ready to share these stories during the interview to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in customer service. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
