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- Tasks: Provide top-notch customer service and help clients achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Enjoy flexible work, savings on commuting, and access to wellness resources.
- Why this job: Make a real difference in customers' lives while balancing work and life.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Various start dates available and excellent career progression opportunities.
The predicted salary is between 20000 - 30000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Various start dates from 5th January 2026 to 9th March 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work – Savings Discounts / Free Online Classes.
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Refer-A-Friend earns up to £1,200 for you.
- Dedicated Employee Experience Progress – Here to support your journey.
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services, supporting the bank’s way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Emotional Intelligence: You possess the ability to be emotionally intelligent, meaning you are able to empathise, be kind and be good with others.
A background of working within a regulatory environment. Good technology skills with the ability to use Microsoft Office.
Customer Service Advisor - Training in Newtownards employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training in Newtownards
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your emotional intelligence! Be ready to share examples of how you've empathised with customers in the past. This is key for a role where understanding customer needs is crucial.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the perks that come with it!
We think you need these skills to ace Customer Service Advisor - Training in Newtownards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like emotional intelligence and organisational skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Skills: In your application, don’t forget to showcase your tech skills, especially with Microsoft Office. We want to see how you can use these tools to provide excellent service to our customers.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, like providing outstanding customer service and conducting financial reviews. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Emotional Intelligence
Since emotional intelligence is crucial for this role, think of examples from your past experiences where you've demonstrated empathy and kindness. Be ready to discuss how you handled difficult customer interactions and restored relationships, as this will highlight your suitability for the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or the company's approach to customer service. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your experience in customer service and how it relates to the role. The more comfortable you are speaking about your skills, the more confident you'll feel during the actual interview.
