Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and help clients achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Enjoy flexible work, savings discounts, and access to wellbeing resources.
- Why this job: Make a real difference in customers' lives while balancing work and life.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Various start dates available and excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Various start dates from 5th January 2026 to 9th March 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work Savings Discounts / Free Online Classes.
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Refer-A-Friend earns up to £1,200 for you.
- Dedicated Employee Experience Progress Here to support TP journey.
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services, supporting the bank's way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business is essential. Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored is also key.
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Customer Service Advisor (Full-time) - Office Based in Newtownards employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Full-time) - Office Based in Newtownards
✨Tip Number 1
Get to know the company! Research Natwest and understand their values, services, and customer approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or educate customers about banking options. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Natwest. Good luck!
We think you need these skills to ace Customer Service Advisor (Full-time) - Office Based in Newtownards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and how you've helped customers achieve their goals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Skills: In your application, emphasise your detail-oriented nature and organisational skills. We want to see how you’ve successfully managed customer relationships and resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and their customer service approach. Understand their values and how they support customers in achieving their financial goals. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've provided outstanding customer service. Think about times when you resolved complaints or educated customers on products. This will demonstrate your ability to handle similar situations in the role of a Customer Service Advisor.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or how you ensure compliance with processes. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or training opportunities. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you. Plus, it leaves a positive impression on the interviewers!
