At a Glance
- Tasks: Deliver exceptional customer support to Vodafone Business clients via phone, chat, and email.
- Company: Join Teleperformance, a leader in customer service with a vibrant team culture.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for personal development.
- Other info: Fast-paced environment with excellent career growth and training opportunities.
- Why this job: Make a real difference by helping customers navigate their accounts and improve their experiences.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Ensure all your application information is up to date and in order before applying for this opportunity.
Location: Newry, Co Down, Northern Ireland
Contract: Fulltime Permanent 40 hours
Start Date: Monday 28th September 2026
Hours of Work: Mon-Fri 09:00-18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training Onsite: Newry, Granite Exchange 3 weeks
Salary: £26,436.80
Teleperformance is in an exciting partnership with Vodafone Ireland and has a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast-paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.
The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.
The Role:
We are seeking highly motivated, customer-focused professionals to join our Optima Corporate Care team as Care Executives. This role is responsible for delivering exceptional end-to-end support to Vodafone Business customers across billing, service, technical, account administration and operational queries. The Optima Care Executive acts as a single point of ownership for customer requests, ensuring issues are managed through to resolution while delivering a best-in-class customer experience.
In addition to managing customer contacts, successful candidates will be expected to analyse account performance, prepare customer service reviews, present account insights to stakeholders and proactively identify opportunities to improve customer outcomes. This is a fast-paced role requiring strong communication skills, commercial awareness, analytical thinking and the ability to build trusted relationships with both customers and internal stakeholders.
Technical Skills Required:
- Microsoft Office Suite - The successful candidate must demonstrate a strong working knowledge of Microsoft Office applications.
What Success Looks Like:
- Deliver exceptional customer experiences.
- Take ownership of issues from start to finish.
- Meet and exceed SLA commitments.
- Build strong customer relationships.
- Confidently present customer account reviews.
- Use data to identify opportunities and risks.
- Collaborate effectively across departments.
- Continuously look for ways to improve customer outcomes and operational performance.
To Work from Home:
- You need to have a router with broadband connection in your home.
- A minimum Download speed of 10Mbps and Upload speed of 4Mbps.
- Need to have the ability to work from home in a private room.
- Equipment will be supplied while working from home.
- Have the ability to go onsite in Newry when needed (3 days per month).
Background Check Requirements:
- Access NI Check and 3 years referencing history.
Customer Service Assistant in Newry employer: Teleperformance
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee wellbeing and professional growth. With comprehensive training, flexible working hours, and a range of benefits including mental health support and a cycle-to-work scheme, we empower our Customer Service Specialists to thrive while delivering outstanding service to our customers. Join us in a culture that values collaboration, emotional intelligence, and continuous improvement, making every day at Aviva a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Newry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance!
How to prepare for a job interview at Teleperformance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
