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- Tasks: Assist citizens with appointment bookings and provide excellent customer service.
- Company: Join a dynamic team at a leading public sector organisation.
- Benefits: Enjoy 28 days holiday, wellness support, and exclusive discounts.
- Why this job: Make a real difference while developing your communication and customer service skills.
- Qualifications: Strong people skills, attention to detail, and a friendly telephone manner.
- Other info: Flexible work-from-home options and opportunities for career growth.
The predicted salary is between 26436 - 26436 £ per year.
Start Dates: 31 March 2026, 8 April 2026, 15 April 2026, 29 April 2026
Salary: £26,436.80
Site: Work from Home
Hours per week: 40 hours/week
Shifts: Mon-Fri – between 8am – 6pm
Training Duration: 3 days of virtual training
Contract: 4 - 12 week temporary contract
You will handle inbound calls from citizens requiring appointment booking, following a referral letter being received by the citizen. This will include booking, re-scheduling, and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with your citizens whilst always respecting and understanding their needs.
A typical day will see you working in a lively & vibrant environment. You will start your day signing into your systems, making sure you are ready for the day ahead. From this point, you will be assisting a range of different citizens, or family members of citizens, who have received a referral and will work effectively to ensure we are providing accurate information and support to them at all times.
- You may be assisting citizens in booking appointments or rearranging to find an appointment that works for them, either way, you will be their first point of contact and resolve in a professional, polite and super friendly way at all times.
- You may also liaise with health care professionals, such as nurses, carers, doctors etc. to confirm appointment times and dates for citizens.
- You will be required to offer service excellence at every opportunity and preserve data confidentiality at all times, in accordance with the GDPR.
What do we need from you?
- People skills and confidence in your PC abilities!
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Benefits of being a Customer Expert:
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub.
- Length of Service and monthly recognition awards.
- Opportunities for career development and progression.
If you’re interested in joining us, APPLY TODAY.
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Expert in Newport employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its values. This will help you tailor your responses and show that you're genuinely interested in being a Customer Expert.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with citizens, try role-playing common scenarios with a friend or family member. This will help you feel more confident and prepared for those tricky calls.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled difficult situations with customers in the past. Highlighting your emotional intelligence will make you stand out as a candidate who truly cares.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Expert in Newport
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for great communicators, make sure your written application reflects your ability to express yourself clearly and confidently. Use a friendly tone and keep it professional – we want to see your personality shine through!
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to highlight relevant experience and skills. Mention your customer service background and any experience in fast-paced environments – this will show us you're a perfect fit for the role!
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check everything before you hit send – we appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Expert role. Familiarise yourself with the job description, especially the key responsibilities like handling inbound calls and booking appointments. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role requires strong communication and empathy, prepare examples from your past experiences where you've successfully interacted with customers. Think of situations where you resolved issues or provided excellent service, as these stories will demonstrate your ability to connect with citizens effectively.
✨Practice Your Telephone Manner
Given that you'll be communicating over the phone, practice speaking clearly and professionally. You might even want to do a mock interview over the phone with a friend. This will help you get comfortable with your tone and ensure you come across as friendly and approachable during the actual interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and emotional intelligence. Prepare for scenarios where you might need to handle difficult situations or manage multiple tasks. Think about how you would approach these challenges and be ready to share your thought process during the interview.
