Teleperformance is seeking dedicated Contact Centre Agents for an onsite role in Gateshead. You will assess caseloads with empathy, professionalism and confidentiality, managing a dedicated caseload and collaborating with relevant agencies to support vulnerable customers.
Key responsibilities include handling challenging conversations, reviewing multiple information sources, and maintaining progress in secure systems.
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Onsite Case Manager – Customer Care Specialist in Newcastle upon Tyne employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
