At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in a fast-paced banking environment.
- Company: Join a prestigious banking client with a focus on team development and customer satisfaction.
- Benefits: Enjoy perks like discounts, online classes, wellbeing resources, and a workplace pension.
- Other info: Flexible hours, dynamic work culture, and excellent career progression opportunities.
- Why this job: Make a real impact by coaching and motivating your team to exceed customer expectations.
- Qualifications: Proven leadership skills, experience in contact centres, and a passion for teamwork.
The predicted salary is between 30000 - 40000 £ per year.
We have exciting opportunities available for new Team Leaders to join our prestigious banking client. If you thrive in a fast-paced environment, are a driven and competitive individual with a desire to develop and progress those around you then we would love to hear from you!
Start Date: 29th June
Location: On site role - Glasgow city centre
Hours: Full-time 40 hours per week, full flexibility required between 7am - 9pm Monday to Saturday & 10am to 5pm on Sunday
Contract: Permanent
The Role
As a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations. You will do this by ensuring a positive, productive, engaging team culture delivering a simply brilliant experience through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets.
Through your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery of a simply brilliant experience in every interaction driving a high level of customer satisfaction:
- Maintain effective control of all aspects of people processes including absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management, and all other employment related issues ensuring they are managed in line with policy frameworks.
- Contribute ideas and suggestions to improve business processes.
- Coach and encourage people to reach beyond their potential and to own and achieve their performance, quality, and customer outcomes consistently.
- Create a highly engaging, inclusive, and fun work experience for your team.
Skills, knowledge and experience:
- Proven people management skills with the ability to lead and motivate a team and act as a role model.
- Hands on, proactive and engaged with a background in leading others, working to targets and driving performance at both group and individual levels.
- Experience of working within a contact centre environment.
- Demonstrable experience of managing multiple workflows within a systems thinking environment.
- Understanding the direct and indirect impact of poor performance, attrition, and absence within the team and therefore able to strive for excellence in these regards yourself.
- Performance and quality management experience.
- Used to working in a high volume, fast paced, ever changing environment.
- Proven ability to multi-task a number of sometimes conflicting priorities.
- Passion for working as part of a team.
- Consistently strive to exceed customer expectations.
- Excellent communication and interpersonal skills.
- The ability to plan and prioritise your workload.
- Computer literate and have a working knowledge of Microsoft Office applications.
- Natural leader who acts decisively and who shows resilience.
- Adaptive and able to manage change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner.
- Strong work ethic.
- Strong motivational leadership confidence.
Background Check Requirements:
- Criminal Record Check
- Credit Check
- 5 years address history
- 3 years referencing history
What you get from us:
- Perks at Work - Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice.
- Critical Illness - up to £10,000.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Monthly Inspire Awards - For the best of the best.
- Refer-A-Friend earns up to £1,200 for you.
- Monthly Wellbeing Webinars.
- Dedicated Employee Experience Progress - Here to support TP journey.
Team Leader in Motherwell employer: Teleperformance
Join our prestigious banking client in Glasgow city centre as a Team Leader, where you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With a strong focus on creating an engaging and inclusive workplace culture, you will benefit from comprehensive perks including wellbeing resources, a cycle to work scheme, and opportunities for recognition through monthly awards. This role not only offers competitive remuneration but also the chance to lead a motivated team while making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Motherwell
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the Team Leader role. Personal connections can give you insights that make your application stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and team management. Think about specific examples from your past where you've successfully led a team or improved customer satisfaction. We want you to shine!
✨Tip Number 3
Show off your passion for customer service! During interviews, share stories that highlight how you've gone above and beyond to exceed customer expectations. This will resonate well with the hiring team looking for a Team Leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Team Leader in Motherwell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Leader role. Highlight your people management skills and any experience in a contact centre environment. We want to see how you can lead and inspire a team!
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. Share examples of how you've motivated teams or improved customer experiences. We love seeing how you can create a positive and engaging work culture!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage multiple priorities effectively, so show us you can communicate well!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you and see what you bring to the table!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role and its responsibilities. Familiarise yourself with the key skills mentioned in the job description, such as people management and performance coaching. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in the past. Think about specific situations where you’ve created a positive team culture or improved customer satisfaction. This will show that you can lead effectively in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Practice answering questions like how you would handle underperformance or manage a conflict within your team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
