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- Tasks: Assist customers with banking queries and promote effective service delivery.
- Company: Join Teleperformance, a leader in customer service for Lloyds Banking Division.
- Benefits: Enjoy a comprehensive benefits package and flexible working after training.
- Other info: Hybrid work model offers the best of both worlds!
- Why this job: Make a difference in personal banking while developing your customer service skills.
- Qualifications: Excellent communication skills and prior customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
Teleperformance is hiring a full-time Customer Service Specialist for their office in Glasgow, focusing on personal banking services for Lloyds Banking Division.
Responsibilities include:
- Assisting customers with queries
- Promoting banking channels
- Problem-solving for effective service delivery
Candidates should have:
- Excellent communication skills
- Prior experience in customer service
- The ability to work independently
The role offers a comprehensive benefits package and promotes a flexible working environment post-training.
Inbound Banking Support Specialist — Glasgow (Hybrid) in Motherwell employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist — Glasgow (Hybrid) in Motherwell
✨Tip Number 1
Make sure to research Teleperformance and Lloyds Banking Division before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or resolve queries effectively, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to highlight your communication skills! Be ready to share examples of how you've successfully communicated with customers in the past, as this is key for the Inbound Banking Support Specialist role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Inbound Banking Support Specialist — Glasgow (Hybrid) in Motherwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've helped customers in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Banking Support Specialist role. Share specific examples of how you've solved problems or assisted customers in previous roles.
Show Your Passion for Banking: Let us know why you're interested in personal banking services. A genuine enthusiasm for helping customers with their banking needs can really set you apart from other candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of personal banking services, especially those offered by Lloyds. Understanding their products and services will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using online resources to refine your verbal skills.
✨Emphasise Your Independence
The job requires the ability to work independently, so be ready to discuss how you've managed tasks on your own in previous roles. Share examples that demonstrate your initiative and self-motivation, which will resonate well with the interviewers.