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- Tasks: Assist customers with personal banking queries and deliver exceptional service.
- Company: Leading contact centre in Glasgow with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working options, and career progression opportunities.
- Why this job: Join a dynamic team and positively impact customers' banking experiences.
- Qualifications: Experience in customer service or call centres and excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
A leading contact centre is seeking a Customer Service Specialist based in Glasgow. This role involves assisting customers with personal banking queries and delivering exceptional service.
Candidates should have solid experience in customer service or call centers and possess excellent communication skills.
The position offers competitive salary, benefits including flexible working after initial training, and opportunities for career progression.
Join the team and make a positive impact on customers' banking experiences.
Inbound Banking Customer Advisor – Glasgow in Motherwell employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Customer Advisor – Glasgow in Motherwell
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your past experiences that showcase your skills.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the hiring team, let them know why you're excited about the role and how you can contribute to making customers' banking experiences better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Inbound Banking Customer Advisor – Glasgow in Motherwell
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service or call centres. We want to see how you've made a positive impact on customers in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Tailor Your Application: Don’t just send out the same application everywhere! Take a moment to tailor your CV and cover letter to this role. Mention why you’re excited about working with us at StudySmarter and how you can contribute to enhancing our customers' banking experiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of personal banking products and services. Familiarise yourself with common customer queries and how to address them effectively. This will show the interviewers that you’re not just a people person, but also someone who understands the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to deliver exceptional service, which is key for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also your commitment to understanding customer needs.
✨Emphasise Flexibility and Teamwork
Since the role offers flexible working after training, highlight your adaptability and willingness to work in a team. Share instances where you’ve successfully collaborated with others or adjusted to changing circumstances, as this aligns with the company’s values.
