At a Glance
- Tasks: Handle calls, investigate fraud cases, and support vulnerable customers.
- Company: Join a leading company in hybrid banking support.
- Benefits: Competitive salary, flexible working options, and comprehensive training.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Make a difference by protecting customers from fraud in a supportive environment.
- Qualifications: 2 years in financial services and strong communication skills.
The predicted salary is between 28500 - 28500 £ per year.
Teleperformance is seeking a Fraud Specialist based in Glasgow. This full-time role offers a salary of up to £28,500 with an OTE of £29,500.
Responsibilities include:
- Handling inbound calls
- Investigating fraud cases
- Assisting vulnerable customers
The position requires a minimum of 2 years financial services experience and excellent communication skills. Training is provided for the first 3 months in Glasgow, with flexible working options available thereafter.
Fraud Prevention Specialist - Hybrid Banking Support in Milton Keynes employer: Teleperformance
Teleperformance is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and comprehensive training for the Fraud Prevention Specialist role in Glasgow. With a supportive work culture that values flexibility and inclusivity, employees benefit from ongoing development opportunities and the chance to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist - Hybrid Banking Support in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work in fraud prevention. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and be ready to discuss your experience in handling fraud cases. We want you to shine when you talk about how you've helped vulnerable customers in the past.
✨Tip Number 3
Show off your passion for fraud prevention! When you apply through our website, make sure to highlight any relevant training or certifications you have. It’ll set you apart from the crowd and show that you’re serious about the role.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm can keep you top of mind. We believe a little persistence goes a long way in landing that dream job!
We think you need these skills to ace Fraud Prevention Specialist - Hybrid Banking Support in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in financial services. We want to see how your skills match the role of a Fraud Prevention Specialist, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud prevention. Understand common fraud schemes and how they impact customers. This knowledge will help you demonstrate your expertise and show that you're ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend or family member to simulate the interview environment, focusing on how you would handle customer inquiries and sensitive situations.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to fraud cases. Think of examples from your past experience where you successfully identified or resolved a fraud issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research Teleperformance
Familiarise yourself with Teleperformance's values and mission. Understanding their approach to customer service and fraud prevention will allow you to align your answers with their expectations, showing that you’re not just a fit for the role but also for the company culture.
