At a Glance
- Tasks: Assist customers with queries via inbound calls and emails, ensuring top-notch service.
- Company: Join a dynamic team focused on exceptional customer experiences.
- Benefits: Earn £13.45 per hour plus bonuses, with great perks like discounts and wellbeing resources.
- Other info: Enjoy a supportive work environment with opportunities for growth and recognition.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in call centres or data processing, with strong communication skills.
The predicted salary is between 13.45 - 13.45 £ per hour.
Location: Measham
Hours: 37.5 hours per week, Monday – Sunday 07:00 – 22:00, 5 days out of 7 on a rota basis
Salary: £13.45 per hour
Performance Bonus – up to £250 a month
Great Benefits
The Role
We are seeking a Customer Service Advisor on the Southeastern campaign. The role is predominantly for inbound call taking but upskilling on other areas of the campaign may be required.
The main purpose of the role includes, but is not limited to; receiving inbound telephone calls and assisting with all manner of queries, it could also include processing delay repay claims, answering emails and processing refunds.
You will be required to efficiently and effectively handle the calls / cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are adhered to at all times in line with client requirements.
The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.
Experience
- Proven experience in a call centre or office environment.
- Experience in handling emails.
- Proven experience in a data processing environment.
- Experience on the train operating company would be preferred but is not essential.
- Proven experience of working in a high-quality measured role.
- Proven hands-on experience of working in a Telephony team would be preferred.
- Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
- Proven ability to pay close attention to detail.
- Proven ability to use initiative as well as work as part of a team.
Skills/Personal attributes
- Excellent verbal communications skills.
- Excellent written communication skills.
- Excellent ability to adapt communication style/method to best suit the audience.
- Organised and methodical, with an eye for detail.
- Computer literacy is essential including MS Word, Excel and E-mail.
- Ability to work to tight deadlines.
- Proven experience of being able to handle high pressure situations.
- Ability to relate to others in a positive manner and build strong working relationships.
- Ability to be resilient and work under pressure.
What you get from us
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Customer Service Advisor in Measham employer: Teleperformance
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee wellbeing and professional growth. With comprehensive training, flexible working hours, and a range of benefits including mental health support and a cycle-to-work scheme, we empower our Customer Service Specialists to thrive while delivering outstanding service to our customers. Join us in a culture that values collaboration, emotional intelligence, and continuous improvement, making every day at Aviva a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Measham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Measham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance!
How to prepare for a job interview at Teleperformance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
