At a Glance
- Tasks: Provide top-notch customer service and manage paperwork in a dynamic fulfilment centre.
- Company: Join a supportive team in a thriving fulfilment centre in Measham.
- Benefits: Enjoy discounts, wellbeing resources, and a cycle to work scheme.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: on-site in Measham
Hours: 37.5 hours, Monday – Friday, 8am - 4.30pm
Contract: Permanent
Salary: £24,784.50
Great Benefits
The Role
We are currently seeking a Back-Office Processing Agent to work within our specialist fulfilment center located in Measham. You will be responsible for providing the best customer service by dealing with customers inbound & outbound whitemail and fulfilment activities across multiple lines of business. This work will involve handling customer paperwork and the use of office-based machinery to fulfil client requirements.
Experience
- Proven experience in a Customer Service focused environment.
- Proven experience of working within a fulfilment environment or similar back-office roles.
- Proven experience of handling customer requests.
- Proven ability to pay close attention to detail.
- Proven ability to use initiative.
- Proven ability to adhere to strict timeframes.
Skills/Personal attributes
- Excellent organisational, communication and writing skills.
- Computer literacy is essential including MS Word, Excel and E-mail.
- Must be confident to make difficult decisions based on a number of criteria.
- Organised and methodical, with an eye for detail.
- Be flexible and have an adaptive approach to your work.
- Can demonstrate a consistent and friendly approach, positive attitude and positive language.
- Empathetic.
What you get from us
- Perks at Work – Savings Discounts / Free Online Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice.
- Critical Illness – up to £10,000.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Monthly Inspire Awards – For the best of the best.
- Refer-A-Friend earns up to £1,200 for you.
- Monthly Wellbeing Webinars.
- Dedicated Employee Experience Progress – Here to support TP journey.
Back Office Agent in Measham employer: Teleperformance
Join our dynamic team as a Back Office Agent in Measham, where we prioritise employee wellbeing and growth. With a supportive work culture, comprehensive benefits including mental health support and a cycle to work scheme, we empower our staff to thrive both personally and professionally. Our commitment to recognising hard work through monthly awards and a dedicated employee experience team makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Back Office Agent in Measham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Back Office Agent in Measham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance!
How to prepare for a job interview at Teleperformance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
