Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead new business implementations and manage offshore transitions for seamless service delivery.
- Company: A top-tier service delivery company with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a significant impact in a fast-paced environment.
- Qualifications: Extensive experience in contact centre operations and strong leadership skills required.
- Other info: Based in Greater Manchester, offering a vibrant work culture and career advancement.
The predicted salary is between 43200 - 72000 £ per year.
A leading service delivery company is seeking an Operations Director to oversee new business implementations and offshore transitions. This role is crucial for ensuring continuity of service while managing client relationships and operational performance.
The ideal candidate will have extensive experience in senior-level contact center roles, vendor management, and a strong track record in leading teams through change. Exceptional skills in communication, negotiation, and stakeholder management are essential.
This position is based in Greater Manchester, United Kingdom.
Strategic Ops Director: New Business & Offshore Transitions in Manchester employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Ops Director: New Business & Offshore Transitions in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in operations and client management. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your negotiation skills! As someone with a strong background in stakeholder management, be ready to discuss your expectations and how you can add value to the team. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search, and applying directly can give you an edge over other candidates. Let’s get you that dream role!
We think you need these skills to ace Strategic Ops Director: New Business & Offshore Transitions in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Strategic Ops Director. Highlight your experience in senior-level contact centre roles and vendor management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your exceptional communication and negotiation skills, and explain how you can lead teams through change effectively. We love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Quantify your successes in managing client relationships and operational performance to demonstrate your impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Greater Manchester!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you thoroughly understand the role of Operations Director, especially in relation to new business implementations and offshore transitions. Brush up on your knowledge of service delivery processes and be ready to discuss how you've successfully managed similar projects in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams through change. Think about specific challenges you've faced in senior-level contact center roles and how you navigated them. This will demonstrate your capability to manage operational performance effectively.
✨Master Communication and Negotiation
Since exceptional communication and negotiation skills are essential for this role, practice articulating your thoughts clearly. Be ready to discuss how you've built strong client relationships and handled stakeholder management in previous positions.
✨Research the Company
Familiarise yourself with the company’s values, mission, and recent developments. Understanding their approach to service delivery will help you tailor your responses and show that you're genuinely interested in contributing to their success.
