At a Glance
- Tasks: Be the friendly voice helping customers with their journeys via calls and emails.
- Company: Join ScotRail, a leading transport provider focused on exceptional customer service.
- Benefits: Flexible part-time hours, work from home, and a supportive team environment.
- Other info: Ideal for those who thrive in a dynamic, high-quality measured role.
- Why this job: Make a real difference by solving customer queries and enhancing their travel experience.
- Qualifications: Experience in customer service and strong computer skills are essential.
The predicted salary is between 11 - 16 £ per hour.
Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guide customers through their journeys with ScotRail.
The main purpose of the role includes but is not limited to receiving inbound telephone calls/emails and resolving or taking appropriate action on all kinds of queries.
The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions.
- Proven experience in a Contact Centre environment
- Proven experience of working in a high-quality measured role
- Computer literacy is essential including MS Word, Excel and E-mail
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others
Customer Service Advisor - Work from home - Part Time (remote) in Manchester employer: Teleperformance
ScotRail is an exceptional employer that values flexibility and work-life balance, offering part-time remote opportunities for Customer Service Advisors. With a strong focus on employee growth and development, ScotRail fosters a supportive work culture where team members are encouraged to enhance their skills while delivering outstanding customer service. Join us to be part of a dynamic team that prioritises empathy and excellence in every customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Work from home - Part Time (remote) in Manchester
✨Tip Number 1
Make sure you know the company inside out! Research ScotRail and understand their values, mission, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice on the other end of the line, it’s crucial to sound confident and approachable. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling queries.
✨Tip Number 3
Show off your emotional intelligence! During interviews, share examples of how you've empathised with customers in the past. Highlighting your ability to connect with people will set you apart as a candidate who truly cares about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows that you're proactive and tech-savvy, which is a big plus for a remote role like this!
We think you need these skills to ace Customer Service Advisor - Work from home - Part Time (remote) in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share specific examples of how you've gone above and beyond to help customers in the past. This will show us that you’re not just looking for a job, but you genuinely care about making a difference.
Highlight Relevant Experience:Make sure to mention any previous experience in a Contact Centre or similar environment. We want to know how your background aligns with the role, so don’t be shy about showcasing your skills in handling queries and providing solutions.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond to help a customer, especially in a contact centre environment. This will show that you’re not just familiar with the role but genuinely passionate about delivering exceptional service.
✨Show Off Your Flexibility
Since the job requires full flexibility across the week, be prepared to discuss your availability. Highlight any previous roles where you’ve had to adapt your schedule or work under pressure. This will demonstrate that you can handle the demands of the position.
✨Emotional Intelligence is Key
Prepare to showcase your emotional intelligence during the interview. Think of scenarios where you’ve had to empathise with a customer or resolve a conflict. Being able to connect with others is crucial for this role, so don’t shy away from sharing those experiences.
✨Tech Savvy? Prove It!
Since computer literacy is essential, be ready to discuss your experience with MS Word, Excel, and email. You might even want to mention any other software you’re comfortable with that could be relevant. Showing that you’re tech-savvy will give you an edge in the interview.
