At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive, fast-paced team in the financial services sector.
- Benefits: £26,200 annual salary, fully remote work, and great perks.
- Other info: Opportunities for career growth and monthly wellbeing webinars.
- Why this job: Make a real difference in customers' lives while enjoying work-life balance.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 22000 - 26000 € per year.
Looking for a permanent, rewarding role that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £26,200.00 Annual Salary
- Fully Work from Home Role
- Ideal for maintaining a work-life balance while still being part of a team
Details:
- Start date: 9th March 2026
- Location: Work from Home
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history.
Firstly, what you get from us!
- Perks at Work: Savings Discounts / Free Online Classes
- Help@Hand: Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards for the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
What you'll do:
In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You will hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank's way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need:
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Values we look for you to have: Process Excellence - Doing things well means...
Customer Service Advisor (Manchester) employer: Teleperformance
Join our dynamic team as a Customer Service Advisor, where we prioritise your work-life balance with a fully remote role that offers a competitive salary of £26,200. Our supportive work culture is enriched with numerous employee benefits, including wellbeing resources, a cycle to work scheme, and opportunities for personal growth through training and development, making us an excellent employer for those seeking meaningful and rewarding employment in Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Manchester)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your customer service skills and how you’ve handled challenges in the past.
✨Tip Number 3
Dress the part! Even though it’s a work-from-home role, dressing smartly for your interview can boost your confidence. Plus, it shows us that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Advisor (Manchester)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and how it aligns with our values at StudySmarter. We want to see how you can bring your unique skills to our team!
Showcase Your Skills:Don’t just list your previous jobs; showcase the skills that make you a great fit for this role. Talk about your organisational skills, your ability to manage customer relationships, and any experience you have in financial services. We love seeing how you can contribute to our supportive environment!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary and avoid jargon. We appreciate straightforward communication, so make sure your passion for helping customers shines through without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they support their customers. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about the typical questions you might face, especially around customer service scenarios. Be ready to share examples from your past experiences where you’ve successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, be prepared to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, and provide examples of how this has helped you in previous roles, especially in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you determine if the role is right for you. You might ask about the training process, team dynamics, or how success is measured in the role. It’s a great way to engage with the interviewer and leave a lasting impression.
