At a Glance
- Tasks: Lead strategic oversight and ensure smooth transitions for new client implementations.
- Company: Dynamic organisation focused on innovative operational solutions.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of operations.
- Other info: Join a forward-thinking team with opportunities for professional growth.
- Why this job: Make a real impact by driving change and enhancing client relationships.
- Qualifications: Experience in service delivery, vendor management, and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
Role Purpose
To provide strategic oversight, governance, and performance management during new client implementations and/or the transition of operational delivery to offshore locations. The role ensures continuity of service, protects commercial outcomes, maintains strong client relationships, and manages the retained onshore function responsible for governance, vendor management, and operational assurance.
Experience
- Senior-level contact centre or service delivery experience
- UK Financial Services included FCA regulated activities
- Leading offshoring or multi-site transitions
- Vendor, BPO, or offshore partner management
- Managing financial and operational performance during change
- Client relationship management
Skills & Personal Attributes
- Strong communication across distributed teams
- Proven track record in leadership of successful teams
- Influential stakeholder management
- Commercial awareness and cost management
- Negotiation and vendor governance
- Ability to lead through organisational change
- Displays vision in identifying new business opportunities with existing and potential clients for the benefit of the business and commercial awareness to drive these forward.
Key Responsibilities
- Assess Readiness and identify Transition risks and dependencies
- Serve as single point of coordination among senior leadership, boards, external partners, and operational teams
- Build trust and alignment across diverse stakeholder group
- Ensure uninterrupted delivery of core operations, services or programs during transition
- Anticipate operational, reputational and all other risks relevant to service and contract
- Develop mitigation strategies and escalation protocols
- Manage change and support organizational adaptation
Operations Director in London employer: Teleperformance
As an Operations Director at our company, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and opportunities for professional advancement, all while being part of a team that values collaboration and innovation in the heart of the UK Financial Services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in operations or have experience with offshore transitions. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to client relationship management and operational performance. We recommend role-playing with a friend or using online resources to get comfortable discussing your past experiences and how they relate to the Operations Director role.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you’ve successfully led teams through change or managed vendor relationships. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Operations Director role. Highlight your experience in service delivery and client relationship management, especially in the UK Financial Services sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your leadership experience and how you've successfully managed transitions in the past. Be sure to mention any relevant vendor or offshore partner management experience too.
Showcase Your Communication Skills:Strong communication is key for this role. In your application, give examples of how you've effectively communicated across distributed teams and managed stakeholders. We love seeing real-life scenarios that demonstrate your skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you thoroughly understand the role of Operations Director, especially in relation to new business and offshore transitions. Brush up on your knowledge of UK Financial Services and any relevant FCA regulations. This will help you speak confidently about how your experience aligns with the company's needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing teams through change. Think about specific situations where you've successfully led offshoring or multi-site transitions, and be ready to discuss the outcomes and lessons learned.
✨Master Stakeholder Management
Since this role involves a lot of interaction with various stakeholders, practice articulating how you've built trust and alignment in past roles. Be prepared to discuss your approach to vendor management and how you've navigated complex relationships to achieve successful outcomes.
✨Anticipate Questions on Risk Management
Given the focus on assessing readiness and identifying risks, think about how you've managed operational and reputational risks in previous positions. Prepare to share your strategies for developing mitigation plans and how you've supported organisational adaptation during transitions.
