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- Tasks: Provide exceptional support for Personal Banking through inbound calls and customer assistance.
- Company: Leading contact centre company with a focus on customer service excellence.
- Benefits: Competitive benefits and opportunities for career growth in a dynamic environment.
- Why this job: Join a vibrant team and make a difference in customers' banking experiences.
- Qualifications: Strong problem-solving skills and a passion for outstanding customer service.
- Other info: Exciting career development opportunities await in this fast-paced role.
The predicted salary is between 28800 - 43200 £ per year.
A leading contact center company is seeking a Customer Service Specialist based in Glasgow to provide top-notch support for the Personal Banking line of business. The successful candidate will handle inbound calls, assist customers with various banking services, and ensure compliance with regulations.
Ideal candidates will exhibit:
- Strong problem-solving skills
- Excellent time management
- The ability to deliver outstanding customer service
This role offers competitive benefits and the chance to grow in a dynamic environment.
Inbound Personal Banking Support Specialist (Glasgow) in London employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Personal Banking Support Specialist (Glasgow) in London
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or tricky banking queries, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Dress the part! Even if it's a virtual interview, looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Inbound Personal Banking Support Specialist (Glasgow) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and problem-solving skills. We want to see how you can bring your unique flair to the Personal Banking line of business!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing top-notch support and how you can contribute to our dynamic environment.
Showcase Your Time Management Skills: In this role, you'll need to juggle multiple tasks. Give us examples in your application that demonstrate your ability to manage time effectively while delivering outstanding service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of personal banking services and common customer queries. Being able to discuss these topics confidently will show the interviewer that you’re prepared and knowledgeable about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This not only shows your engagement but also reflects how you would handle customer calls.
✨Time Management is Key
Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a busy contact centre environment. Share specific strategies you use to stay organised and ensure customer needs are met promptly.
