At a Glance
- Tasks: Provide top-notch customer service and help clients with their banking needs.
- Company: Join Teleperformance, a leader in customer service with a focus on impactful support.
- Benefits: Enjoy a competitive salary, hybrid working options, and great employee perks.
- Other info: Flexible work environment with a focus on wellbeing and professional growth.
- Why this job: Make a real difference in customers' financial lives while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27976 - 27976 € per year.
Teleperformance is seeking a permanent Customer Service Advisor in Newtonards. In this role, you will provide proactive and reactive customer service, helping clients with their financial arrangements.
Responsibilities include:
- Educating customers on banking services
- Maintaining relationships
- Resolving complaints
The position offers hybrid working options, an annual salary of up to £27,976, and various employee benefits including a Workplace Pension and Wellbeing Resources.
Hybrid Banking Customer Advisor - Impactful Service in London employer: Teleperformance
Teleperformance is an excellent employer that prioritises employee wellbeing and growth, offering a supportive work culture in Newtonards. With hybrid working options, competitive salaries, and comprehensive benefits such as a Workplace Pension and Wellbeing Resources, we empower our Customer Service Advisors to thrive both personally and professionally while making a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Banking Customer Advisor - Impactful Service in London
✨Tip Number 1
Research Teleperformance and their values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are key parts of the job. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! Whether it’s through a video call or face-to-face, make sure you articulate your thoughts clearly and confidently. Remember, you’ll be educating customers on banking services, so clarity is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Hybrid Banking Customer Advisor - Impactful Service in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and banking. We want to see how you've helped customers in the past, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing impactful service and how you can contribute to our team at Teleperformance.
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether it's through your writing or examples of past interactions.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of banking services and products. Be ready to discuss how you can educate customers about their financial arrangements. This shows that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Your Adaptability
Since this role offers hybrid working options, highlight your ability to work effectively both remotely and in-person. Share any experiences that demonstrate your flexibility and how you manage your time and tasks in different environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Customer Service team. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
