Customer Service Specialist, Lloyds Banking Group (Personal Banking) - in London

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast‐paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contactSupporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking supportHelping customers that may be going through financial difficulty and debit card supportPromoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank\’s complete range of servicesProblem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customersEnsure that all customers are supported in accordance with all regulatory requirements which aim to protect our customersEnsure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customerAbility to react fast when the day gets busy and handle a wide variety of different customers – excellent time managementConfident in following banking processes and explaining this to customerHere are our key benefits Perks at Work – Savings Discounts / Free Online Classes- Savings Discounts / Podcast / Wellbeing Recources / Webinars / Access to; GP\’s, Mental Health Support, Financial Advice, Legal AdviceCritical Illness – up to GBP10,000Cycle to Work SchemeEyecare support voucherHoliday Purchase SchemeLength of Service AwardsWorkplace PensionMonthly Inspire Awards – For the best of the bestRefer-A-Friend earns up to GBP1,200 for youMonthly Wellbeing WebinarsDedicated Employee Experience Progress – Here to support TP journey28 day annual leave (inclusive of bank holidays), increasing with length of serviceDiscounted Bus Travel in Glasgow (First Bus)No peak rail fares – travel is more affordable, at all timesDisclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.If you\’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

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