At a Glance
- Tasks: Provide remote British Sign Language interpretation for effective communication.
- Company: Join a supportive and innovative team at Teleperformance.
- Benefits: Earn £43.96 per hour, enjoy flexible hours, and access various perks.
- Other info: Work from home with opportunities for professional development and growth.
- Why this job: Make a real difference by bridging communication gaps for deaf individuals.
- Qualifications: Must have Level 6 NVQ in BSL and interpreting experience.
The predicted salary is between 91900 - 91900 £ per year.
British Sign Language (BSL) Interpreters required!
Start date: June 2026
Location: Work from home
Salary: £43.96 per hour (40 hours @£91,436)
Bonus: Bonus up to 10%
Shifts: Various shifts available within operating hours
Operational hours: 8am - 10pm Monday to Sunday
Qualifications required:
- Level 6 NVQ Certificate in British Sign Language
- Level 6 NVQ Diploma in Sign Language Interpreting
Role Overview
We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay.
Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.
Essential Duties and Responsibilities include the following:
- Provide effective Video Remote Interpreting
- Support and model the company's mission and values
- Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
- Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
- Demonstrate the ability to adapt quickly to new and changing technologies
- Multitask between interpreting effectively and utilizing calls
- Participate in company sponsored training for Professional Development
- Exhibit the ability to meet performance expectations with minimal supervision
- Possess the ability to work effectively in a fast paced, dynamic environment
- Demonstrate strong interpersonal skills in all settings
Minimum Qualification Requirements:
- Level 6 NVQ Certificate in British Sign Language
- Level 6 NVQ Diploma in Sign Language Interpreting
- Technical knowledge for interpreting IT/Customer Support calls
- Able to provide accurate interpretation
- Good understanding of Deaf culture
- Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role)
ESSENTIAL COMPETENCIES
- Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions.
- Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.
- Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.
- Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.
- Organisational skills: You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities.
- Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.
What you get from us:
- Perks at Work – Savings Discounts / Free Online Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
The other important stuff:
The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three-year history, employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
British Sign Language (BSL) Interpreter - Work from home - Remote in London employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive and flexible work-from-home environment for British Sign Language (BSL) Interpreters. Our commitment to employee growth is evident through our comprehensive training programmes and well-being resources, ensuring that you thrive both personally and professionally. With competitive pay, various shift options, and a culture that values empathy and collaboration, joining our team means making a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land British Sign Language (BSL) Interpreter - Work from home - Remote in London
✨Tip Number 1
Network like a pro! Reach out to fellow BSL interpreters and join relevant online communities. You never know when a connection might lead to your next opportunity.
✨Tip Number 2
Practice your pitch! Be ready to explain your skills and experience in a clear, engaging way. This will help you stand out during interviews or casual chats with potential employers.
✨Tip Number 3
Stay updated on industry trends! Follow BSL-related news and developments to show your passion and commitment. This knowledge can impress interviewers and set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace British Sign Language (BSL) Interpreter - Work from home - Remote in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the BSL Interpreter role. Highlight your qualifications, like your Level 6 NVQ in British Sign Language, and any relevant experience you have. We want to see how you fit into our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past work to show how you've effectively interpreted in various settings. This helps us understand your approach and adaptability in real-life scenarios.
Be Professional and Clear:When writing your application, keep it professional yet approachable. Use clear language and avoid jargon. Remember, clarity is key in communication, just like in interpreting!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Teleperformance
✨Know Your BSL Inside Out
Make sure you brush up on your British Sign Language skills before the interview. Familiarise yourself with common phrases and scenarios that might come up during interpreting sessions. This will not only boost your confidence but also show the interviewer that you're serious about the role.
✨Showcase Your Empathy
During the interview, demonstrate your understanding of Deaf culture and the importance of empathy in communication. Share examples from your past experiences where you successfully navigated sensitive situations, as this will highlight your interpersonal skills and ability to connect with clients.
✨Prepare for Tech Questions
Since this is a remote position, be ready to discuss your technical knowledge and experience with interpreting IT/customer support calls. Brush up on any relevant software or tools you might use, and be prepared to explain how you adapt to new technologies quickly.
✨Practice Active Listening
In the interview, practice active listening by engaging with the interviewer’s questions fully. This means not just hearing but understanding their concerns and responding thoughtfully. It’s a great way to showcase your listening skills, which are crucial for an interpreter.
