Customer Service Representative - Traveline Scotland - Remote in Liverpool

Start date: 01 October 2026Rate of Pay: £12.71 per hourLocation: Work from Home - must live in Scotland or have extensitve knowledge of Scotlands travel systems/roadsShifts: Part time 20 hours per week. Shift times to be confirmed but must be fully flexible Monday to Sunday.Training: Remote The Role: We are seeking dedicated Contact Centre Agents to join our team. This role involves giving transport information for residents of Scotland and therefore you must live in Scotland to be considered for this role. Key Responsibilities Agent will be first point of contact for customers looking for travel and journey information using various methods of public transport. Trained advisors can plan journeys, offer timetable information, advise on service disruption and offer fare information (where available). Agents will also receive calls from the public reporting road incidents, concerns or queries. The incidents and concerns must be logged by the agent and either resolved or communicated to the network operator responsible for the area in which the incident occurred. The accuracy and precision on these reports are of most importance as they can dealing with emergency situations and the impact on the Trunk Road network. Agents will also deal with various out of hours customer service lines including lost property/complaints and issues on the network. Agents must have excellent customer service, listening & communication skills, good at report writing, understanding and empathy and have the ability to remain calm under pressure. What else do we need from you? Strong verbal and written skills with the ability to show attention to detailAbility to establish excellent customer relationships in a fast-paced environmentA can-do attitude with the ability to interact with lots of different peopleProfessional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants PC skills, and the ability to navigate multiple systems competently, with easeA good consistent typing speed and the ability to multi taskTake ownership of situations with positivity, resilience and a dedicated approach to providing service excellenceProcesses will be ever evolving and it is essential that you are adaptable and open to change Benefits of being a Customer Service Representative On-line recruitment process, with potential job offer within 24 hours and fully paid training28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversaryLifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing HubLife Assurance Cover & Pension SchemeLength of Service and monthly recognition awardsOpportunities for career development and progressionDisclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.