Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students with loan applications and provide excellent customer service.
- Company: Join Teleperformance, a top-rated workplace in the UK.
- Benefits: Earn £12.21 per hour, with perks like discounts and virtual training.
- Why this job: Make a real difference in students' academic futures while working from home.
- Qualifications: Strong people skills and confidence in using technology.
- Other info: Enjoy a vibrant work culture with opportunities for career progression.
The predicted salary is between 10 - 13 £ per hour.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place.
There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting students and family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Want to know more, here are the details:
- Role: Customer Service Specialist
- Site: WORK FROM HOME - UK Based
- Start Date: Many dates throughout 2026 starting from Monday 2nd March
- Contract: Permanent
- Hours: 40 hours per week. Campaign opening hours are 8am and 7pm Monday to Friday and no weekend work.
- Salary: £12.21 per hour (increasing to £12.71 from 1st April 2026)
Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed.
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 months).
Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
What does an average day look like?
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you?
- People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination.
- The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding.
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift.
- Secure safe Internet connection with a private working area solely for your use free from any distractions.
What will we give you?
Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call Nesting. Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location.
Anything else that we have to offer?
- Employee Assistance Programme and Help at hand
- 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app
- Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions
- Access to online mental health support with registered therapists (subject to referral via the telephone helpline)
- Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns.
- Eye Care Vouchers
- Target driven incentives and Prizes
- Employee Engagement activities
- Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys, Hello Fresh - 65% off, Cinema Perks - up to 44% off, Samsung - 20% off, HP - up to 40% off, Virgin Media discounts available, EE discounts available, Look Fantastic - 22% off, Fitbit - up to 20%, Garmin - up to 40 %, Expedia - up to 30%, TUI discounts available, Fragrance Shop - 16% off, Free Online Fitness Classes on Thursdays.
Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Customer Service Representative (SLC). Job in Liverpool Education & Training Jobs employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (SLC). Job in Liverpool Education & Training Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging calls and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built relationships in previous roles. Highlight your ability to listen actively and respond to customer needs, as this is key for a Customer Service Specialist.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Service Representative (SLC). Job in Liverpool Education & Training Jobs
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique skills and experiences that make you a great fit for the Customer Service Specialist role.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with what we’re looking for. Mention your people skills and any experience you have in customer service, especially in fast-paced environments like ours!
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a good once-over. Typos and errors can distract from your amazing qualifications, so take the time to ensure everything is clear and professional.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Specialist role thoroughly. Familiarise yourself with the responsibilities, such as handling student loan queries and providing support to students and their families. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves interacting with a variety of customers, be prepared to demonstrate your people skills. Think of examples from your past experiences where you've successfully built relationships or resolved conflicts. This will highlight your ability to handle challenging calls with resilience and determination.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Practice how you would respond to a frustrated customer or a complex query. Use the STAR method (Situation, Task, Action, Result) to structure your answers, which will help you articulate your thought process clearly and effectively.
✨Set Up Your Interview Space
If your interview is virtual, ensure you have a quiet, distraction-free space with a stable internet connection. Test your equipment beforehand to avoid any technical issues. A professional environment will help you feel more confident and focused during the interview.
