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- Tasks: Provide outstanding customer service and educate clients on banking options.
- Company: Join Natwest in the heart of Belfast City Centre.
- Benefits: Flexible work schedule, savings discounts, and mental health support.
- Why this job: Balance work and life while making a real difference for customers.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Enjoy career growth and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed training and passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Belfast City Centre
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts
- Free Online Classes
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Training Support Advisor in Lisburn employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in Lisburn
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can go a long way in landing that Customer Training Support Advisor role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing how you can provide outstanding service and support customers in achieving their financial goals.
✨Tip Number 3
Show off your skills! If you have experience in customer service or financial advice, be ready to share specific examples of how you've helped customers in the past. This will demonstrate your ability to educate and support clients effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our supportive team in Belfast City Centre.
We think you need these skills to ace Customer Training Support Advisor in Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Training Support Advisor role. Highlight any customer service experience and detail-oriented tasks you've handled in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've provided outstanding customer service and how you can help customers meet their financial goals.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. A friendly tone can go a long way in showing us you’d be a great fit for our supportive team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and its values. Understand their approach to customer service and how they support their clients. This will not only show your interest in the role but also help you align your answers with their expectations.
✨Prepare for Customer Scenarios
As a Customer Training Support Advisor, you'll need to demonstrate your ability to handle various customer situations. Think of examples from your past experiences where you provided excellent service or resolved issues effectively. Be ready to discuss these during the interview.
✨Showcase Your Detail Orientation
This role requires a keen eye for detail, especially when completing processes and procedures. Prepare to discuss how you've successfully managed tasks that required precision in the past. Highlight any relevant experiences that showcase your organisational skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
