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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest's supportive and fast-paced customer service team in Newtownards.
- Benefits: Enjoy a competitive salary, hybrid working, and various employee perks.
- Why this job: Perfect for balancing work and life while making a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Great career growth opportunities and a dynamic work environment await you.
The predicted salary is between 22000 - 30000 £ per year.
Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Why work with us?
- £26,200 annual salary
- HYBRID working - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training
- Cut down daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work life balance while still being part of a team
Details
- Start date: January 2026
- Location: Natwest, Newtownards
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
Customer Service Specialist - N\'Ards Natwest in Lisburn employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - N\'Ards Natwest in Lisburn
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can go a long way in landing that Customer Service Specialist role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or resolve complaints. This will show your potential employer that you're ready to provide outstanding service right from the start.
✨Tip Number 3
Don’t forget to research Natwest and their values! Understanding their mission and how they support customers will help you tailor your responses during the interview and demonstrate that you’re a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Customer Service Specialist - N\'Ards Natwest in Lisburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Specialist role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since excellent communication is key in this role, ensure your written application reflects that. Keep it clear, concise, and professional while still being friendly – we want to see your personality shine through!
Highlight Relevant Experience: Don’t forget to mention any previous customer service experience you have. Share specific examples of how you've helped customers in the past, as this will demonstrate your ability to meet their needs effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role there!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist. Familiarise yourself with Natwest's services and values. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or helped customers achieve their financial goals. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, let your personality shine through. The interviewers want to see if you'll fit into their team. Be genuine, friendly, and approachable – after all, customer service is all about building relationships!
