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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Save on commuting costs, enjoy discounts, and access mental health support.
- Why this job: Flexible work-life balance with only 2 days in the office each week.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Various start dates available and excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Various start dates from 5th January 2026 to 9th March 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts
- Free Online Classes
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Service Advisor (Legal/Finance) (Permanent) in Lisburn employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Legal/Finance) (Permanent) in Lisburn
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching Natwest and understanding their values. Be ready to discuss how you can contribute to their customer service goals and align with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve provided excellent service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there, making it easier for us to connect with you.
We think you need these skills to ace Customer Service Advisor (Legal/Finance) (Permanent) in Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience, especially in finance or legal sectors, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team and how you can contribute to our goals. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you’ve successfully helped customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of financial services and customer service. Brush up on common banking terms and practices, as well as the specific services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully resolved issues or helped someone out. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your interpersonal skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, training, and company culture. This shows that you’re engaged and serious about the position. You might ask about how the team collaborates or what success looks like in this role.
✨Dress for Success, but Keep it Comfortable
While you want to look professional, remember that the role is about providing a comfortable experience for customers. Choose an outfit that reflects your personality while still being appropriate for a customer service environment. This balance can help you feel more at ease during the interview.
