At a Glance
- Tasks: Assist customers, tackle fraud cases, and support banking services.
- Company: Join Teleperformance, a leader in customer service and support.
- Benefits: Earn up to £28,500, with potential OTE of £29,500 and 28 days annual leave.
- Other info: Enjoy discounts and a hybrid work environment.
- Why this job: Make a difference in banking security while helping customers every day.
- Qualifications: Strong customer service skills and experience in financial services.
The predicted salary is between 28500 - 29500 £ per year.
Teleperformance is seeking a Fraud Specialist based in Glasgow. The role involves answering customer inquiries, handling fraud cases, and providing support in banking services.
Candidates must have excellent customer service skills and prior experience in financial services.
The position offers a salary up to £28,500 with potential earnings around £29,500 OTE, alongside various employee benefits including 28 days of annual leave and discounts.
Fraud Prevention Specialist - Hybrid Banking Support in Leicester employer: Teleperformance
Teleperformance is an excellent employer for those seeking a rewarding career in the financial services sector. With a strong focus on employee growth and development, our Glasgow-based team enjoys a vibrant work culture that values collaboration and innovation. We offer competitive salaries, generous benefits including 28 days of annual leave, and unique opportunities to enhance your skills while making a meaningful impact in fraud prevention.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist - Hybrid Banking Support in Leicester
✨Tip Number 1
Make sure you know your stuff! Brush up on your knowledge of fraud prevention and banking services. We want to see that you can handle customer inquiries with confidence and expertise.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the role. This will help us see how you handle tricky situations and keep customers happy.
✨Tip Number 3
Network like a pro! Connect with current employees or others in the industry on LinkedIn. They might have insider tips or even refer you directly to the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Fraud Prevention Specialist - Hybrid Banking Support in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience in financial services. We want to see how your background aligns with the role of a Fraud Prevention Specialist!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud prevention and how you can contribute to our team at Teleperformance. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In the world of fraud prevention, being able to think on your feet is crucial. Use examples from your past experiences to demonstrate how you've successfully handled challenging situations or resolved customer issues.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention techniques and banking services. Familiarise yourself with common fraud cases and how they are handled, as this will show your potential employer that you're serious about the role.
✨Customer Service is Key
Since the role involves answering customer inquiries, practice your customer service skills. Think of examples from your past experience where you successfully resolved issues or provided exceptional support. This will help you demonstrate your ability to handle customer interactions effectively.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions during the interview. Prepare by thinking through how you would handle specific fraud situations or customer complaints. This will help you articulate your thought process and problem-solving skills clearly.
✨Show Enthusiasm for the Role
Let your passion for fraud prevention and customer service shine through. Research Teleperformance and their values, and be ready to explain why you want to work with them specifically. A genuine interest can set you apart from other candidates.
