At a Glance
- Tasks: Be the friendly voice helping customers with their journeys via calls and emails.
- Company: Join ScotRail, a leading transport provider focused on exceptional customer service.
- Benefits: Flexible part-time hours, work from home, and a supportive team environment.
- Other info: Ideal for those who thrive in a dynamic, high-quality measured role.
- Why this job: Make a real difference by solving customer queries and enhancing their travel experience.
- Qualifications: Experience in customer service and strong computer skills are essential.
The predicted salary is between 10 - 13 £ per hour.
Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guide customers through their journeys with ScotRail.
The main purpose of the role includes but is not limited to receiving inbound telephone calls/emails and resolving or taking appropriate action on all kinds of queries.
The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions.
- Proven experience in a Contact Centre environment
- Proven experience of working in a high-quality measured role
- Computer literacy is essential including MS Word, Excel and E-mail
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others
Customer Service Advisor - Work from home - Part Time (remote) in Leeds employer: Teleperformance
ScotRail is an excellent employer that prioritises a supportive and flexible work culture, allowing Customer Service Advisors to thrive in a remote environment. With a strong focus on employee growth and development, team members are encouraged to enhance their skills while delivering exceptional service to customers. The unique advantage of working with ScotRail includes being part of a dedicated team that values emotional intelligence and fosters a sense of community, making it a rewarding place for those passionate about customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Work from home - Part Time (remote) in Leeds
✨Tip Number 1
Make sure you know the company inside out! Research ScotRail and understand their values, mission, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice on the other end of the line, it’s crucial to sound confident and approachable. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your emotional intelligence! During interviews, share examples of how you've empathised with customers in the past. Highlighting your ability to connect with others can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining us at StudySmarter!
We think you need these skills to ace Customer Service Advisor - Work from home - Part Time (remote) in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share specific examples of how you've gone above and beyond to help customers in the past. This will show us that you’re not just looking for a job, but you genuinely care about making a difference.
Highlight Relevant Experience:Make sure to mention any previous experience in a Contact Centre or similar environment. We want to know how your background aligns with the role, so don’t be shy about showcasing your skills in handling queries and providing solutions.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've gone above and beyond to help a customer, especially in a contact centre environment. This will show that you're not just familiar with the role but genuinely passionate about delivering exceptional service.
✨Show Off Your Flexibility
Since the role requires full flexibility across the week, be prepared to discuss your availability. Highlight any previous experiences where you've adapted to changing schedules or handled unexpected situations. This will demonstrate that you're ready to jump in whenever needed.
✨Emotional Intelligence is Key
Prepare to showcase your emotional intelligence during the interview. Think of scenarios where you've had to empathise with a customer or resolve a conflict. Being able to connect with others is crucial for this role, so make sure you convey your ability to understand and respond to customer emotions.
✨Get Tech-Savvy
Since computer literacy is essential, be ready to discuss your experience with MS Word, Excel, and email. You might even want to mention any other software you've used in previous roles. Showing that you're comfortable with technology will give you an edge, especially in a remote position.
