At a Glance
- Tasks: Provide exceptional customer service and assist with banking inquiries.
- Company: Join Teleperformance, a leader in customer service solutions.
- Benefits: Flexible working arrangements and comprehensive training provided.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference by helping customers navigate their banking needs.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 22000 - 28000 € per year.
Teleperformance is seeking a Customer Service Specialist based in Glasgow, UK. This role offers a fantastic opportunity to provide top-notch customer service for the Lloyds Banking Division campaign. You will address inbound calls, assist customers with inquiries, and promote digital banking services.
Candidates should possess excellent communication skills, previous customer service experience, and the ability to handle complex situations with empathy. The position includes training and flexible working arrangements after the initial onboarding period.
Fraud & Banking Support Specialist - Glasgow in Larkhall employer: Teleperformance
Teleperformance is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture in the vibrant city of Glasgow. With comprehensive training programmes and flexible working arrangements, employees are empowered to grow their skills while providing outstanding service for the Lloyds Banking Division. Join us to be part of a dynamic team that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud & Banking Support Specialist - Glasgow in Larkhall
✨Tip Number 1
Get to know the company! Research Teleperformance and the Lloyds Banking Division. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling inquiries and complex situations.
✨Tip Number 3
Be ready to showcase your empathy! Think of examples from your past experiences where you’ve helped customers in tough situations. Sharing these stories can really make you stand out during the interview process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Fraud & Banking Support Specialist - Glasgow in Larkhall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled complex situations in the past, so don’t be shy about showcasing those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Fraud & Banking Support Specialist role and how your skills align with what we’re looking for. Keep it friendly and professional!
Showcase Your Empathy:Since this role involves assisting customers with inquiries, it’s crucial to demonstrate your ability to empathise with customers. Share specific instances where you’ve gone above and beyond to help someone out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of Lloyds Banking and their digital services. Familiarise yourself with common customer inquiries and how to address them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Empathy
Since the role involves handling complex situations, be prepared to share examples from your past experiences where you've demonstrated empathy and problem-solving skills. This will help the interviewer see that you can connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for a Customer Service Specialist, and showing it in your interview will set you apart.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the training process. This not only shows your interest in the position but also gives you a chance to assess if the company culture aligns with your values.
