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- Tasks: Assist customers with banking inquiries and provide top-notch support.
- Company: Leading contact centre company with a focus on customer service.
- Benefits: Competitive salary, comprehensive benefits, and hybrid working options after training.
- Why this job: Join a dynamic team and make a difference in customers' banking experiences.
- Qualifications: Excellent communication skills and prior customer service experience.
- Other info: On-site training for 3 months before transitioning to hybrid work.
The predicted salary is between 30000 - 42000 £ per year.
A leading contact centre company is seeking a Customer Service Specialist in Glasgow. The role involves handling customer inquiries, providing banking support, and ensuring compliance with regulations.
Candidates should possess excellent communication skills and previous customer service experience.
The position offers an opportunity for hybrid working after a 3-month on-site training period. A competitive salary and comprehensive benefits package are provided.
Banking Customer Advisor – Glasgow (On-Site, Hybrid Later) in Larkhall employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Advisor – Glasgow (On-Site, Hybrid Later) in Larkhall
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. It’s all about making that personal connection.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. You never know who might give you a heads-up about job openings or tips for the interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Banking Customer Advisor – Glasgow (On-Site, Hybrid Later) in Larkhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the role of a Banking Customer Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about banking and customer service. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Compliance Knowledge: Since the role involves ensuring compliance with regulations, it’s a good idea to mention any relevant experience or knowledge you have in this area. We appreciate candidates who understand the importance of following guidelines in the banking sector.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your banking knowledge before the interview. Understand common banking terms and regulations, as well as the services offered by the company. This will show that you're not just a customer service pro but also someone who understands the industry.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your skills. Think of examples from your previous experience where you effectively resolved customer issues or communicated complex information clearly. Practising these scenarios can help you articulate your thoughts during the interview.
✨Prepare for Compliance Questions
Expect questions related to compliance and regulations in banking. Familiarise yourself with basic compliance concepts and be ready to discuss how you would handle situations that require adherence to these regulations. This shows that you take the role seriously and understand its importance.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team culture, training processes, or what success looks like in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
