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- Tasks: Handle inbound calls, address fraud concerns, and deliver exceptional customer service.
- Company: Join Teleperformance, a leader in customer service with a focus on fraud support.
- Benefits: Enjoy 28 days of annual leave, flexible work options, and wellbeing resources.
- Other info: Full-time hours with training in Glasgow and opportunities for flexible working.
- Why this job: Make a difference by helping customers navigate fraud issues in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service, especially in banking.
The predicted salary is between 22000 - 26000 £ per year.
Teleperformance is seeking an Inbound Customer Service Specialist for the Fraud Team in Kilmarnock. The role requires handling inbound calls, addressing fraud concerns, and providing exceptional service.
Candidates should possess strong communication skills and have experience in customer service, particularly in the banking sector.
The job offers full-time hours with training in Glasgow, followed by flexible work options. Perks include 28 days of annual leave and wellbeing resources.
Inbound Fraud & Banking Support (Glasgow) in Kilmarnock employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Fraud & Banking Support (Glasgow) in Kilmarnock
✨Tip Number 1
Make sure you know the ins and outs of the banking sector. Brush up on common fraud scenarios and customer service best practices. This will help you stand out during interviews and show that you're ready to tackle any challenge.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling tricky customer calls. The better you can articulate your thoughts, the more confident you'll feel when it counts.
✨Tip Number 3
Don’t just apply anywhere; focus on Teleperformance! Tailor your application to highlight your relevant experience in customer service and fraud handling. We want to see how you can bring value to our team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Inbound Fraud & Banking Support (Glasgow) in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the banking sector. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our Fraud Team and how your communication skills can help us provide exceptional service.
Showcase Relevant Experience: When filling out your application, emphasise any previous roles where you dealt with fraud concerns or customer inquiries. We love seeing real-life examples of how you've handled similar situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, brush up on your knowledge of fraud prevention and banking processes. Familiarise yourself with common fraud scenarios and how to handle them, as this will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
Since the role involves handling inbound calls, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with discussing your experiences in customer service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to fraud concerns. Think of examples from your past experience where you successfully resolved issues, and be ready to explain your thought process.
✨Highlight Your Customer Service Experience
Make sure to emphasise any previous roles you've had in customer service, especially in the banking sector. Share stories that demonstrate your ability to provide exceptional service and how you’ve gone above and beyond for customers.