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For Companies At a Glance
- Tasks: Provide top-notch customer service and assist with banking inquiries.
- Company: Leading contact centre employer in the UK with a strong reputation.
- Benefits: Savings discounts, workplace pension, and a supportive work environment.
- Why this job: Join a dynamic team and make a difference in customers' banking experiences.
- Qualifications: Excellent communication skills and a customer-focused attitude.
- Other info: Office-based role in Glasgow with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading contact center employer in the UK is seeking a Customer Service Specialist for their Personal Banking division. In this office-based role in Glasgow, you'll provide world-class customer service by assisting customers with inquiries related to their banking services.
The position requires:
- Excellent communication skills
- A customer-focused attitude
- The ability to handle challenging situations with confidence
You will also enjoy several benefits, including savings discounts and a workplace pension.
Inbound Banking Customer Advisor – Glasgow in Kilmarnock employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Customer Advisor – Glasgow in Kilmarnock
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch customer service, try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Inbound Banking Customer Advisor – Glasgow in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about providing top-notch customer service, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively assist customers with their banking inquiries.
Be Customer-Focused: We want to see that you have a genuine passion for helping customers. In your application, share examples of how you've gone above and beyond to assist customers in the past. This will show us that you have the right attitude for the role.
Handle Challenges Like a Pro: The job may involve dealing with tricky situations, so it’s important to convey your ability to handle challenges confidently. Include a brief story in your application about a time you successfully resolved a difficult issue, showcasing your problem-solving skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture there!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of banking services and products. Familiarise yourself with common customer inquiries and how to address them. This will show that you’re not just a people person, but also someone who understands the industry.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your communication skills. Use clear and concise language, and don’t hesitate to share examples of how you've effectively resolved customer issues in the past. This will highlight your ability to handle challenging situations.
✨Emphasise Your Customer-Focused Attitude
Make sure to convey your passion for customer service. Share stories that illustrate your commitment to going above and beyond for customers. This will resonate well with the employer, as they are looking for someone who truly cares about their clients.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about team dynamics or how success is measured in the position, which can give you valuable insights.
