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- Tasks: Provide top-notch customer service and support for personal banking inquiries.
- Company: Join a leading contact centre with a focus on world-class service.
- Benefits: Flexible working options, savings discounts, and access to wellbeing resources.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Customer service experience is essential; banking knowledge is a plus.
- Other info: Dynamic work environment with opportunities for growth and training.
The predicted salary is between 30000 - 48000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business Lloyds Banking Division campaign.
- Job Type: Full Time Permanent
- Working Hours: 40 hours per week (including training) ~ Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday
- First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Key Responsibilities:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- Previous banking/financial experience is highly desired but not essential
- Previous call centre/customer service experience is essential
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management
- Confident in following banking processes and explaining this to customers
Perks at Work: Savings Discounts / Free Online Classes, Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice.
Customer Service Specialist, Lloyds Banking Group in Kilmarnock employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group in Kilmarnock
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and Teleperformance. Understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend or family member. Focus on being polite, clear, and enthusiastic – just like you would be with a customer.
✨Tip Number 3
Show off your emotional intelligence! Be ready to share examples of how you've empathised with customers in the past. This will demonstrate your ability to connect with people, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, who doesn’t love a smooth application process?
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any previous call centre or customer service experience, and don’t forget to mention your ability to empathise and communicate effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for helping customers and your understanding of the banking sector. Be sure to mention why you want to work with Lloyds Banking Group specifically.
Showcase Your Soft Skills: Emotional intelligence is key in this role. In your application, give examples of how you've handled difficult situations with customers in the past. This will show us that you can provide the excellent service we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Be ready to discuss how you would handle various customer scenarios, like dealing with complaints or providing support for financial difficulties.
✨Showcase Your Emotional Intelligence
Prepare examples that highlight your ability to empathise and connect with customers. Think about times when you've turned a negative experience into a positive one through your understanding and kindness.
✨Demonstrate Flexibility and Time Management
Since the role requires flexibility in working hours, be prepared to discuss how you manage your time effectively. Share experiences where you successfully juggled multiple tasks or adapted to a busy environment.
✨Familiarise Yourself with Banking Processes
Even if you don't have direct banking experience, do some research on common banking processes and services. Being able to explain these to customers will show your initiative and readiness for the role.
