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For Companies At a Glance
- Tasks: Provide top-notch customer service and solve banking queries over the phone.
- Company: Join Teleperformance, a leader in customer experience solutions.
- Benefits: Enjoy a competitive salary, 28 days leave, and wellbeing resources.
- Other info: Flexible working options available after initial training in Glasgow.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Excellent verbal communication and a proactive problem-solving attitude.
The predicted salary is between 26436 - 26436 £ per year.
Teleperformance is seeking a Customer Service Specialist in Kilmarnock, United Kingdom. This full-time role involves answering inbound customer calls for personal banking and requires excellent verbal communication skills and a proactive approach to problem-solving.
The position offers £26,436.80 salary and benefits including:
- 28 days of annual leave
- A workplace pension
- Wellbeing resources
Initial training is office-based in Glasgow, followed by flexible working options depending on performance.
Customer Experience Specialist in Kilmarnock employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Kilmarnock
✨Tip Number 1
Make sure you research Teleperformance and understand their values. When you get the chance to chat with them, show that you know what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your verbal communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. The more comfortable you are, the better you'll come across in interviews.
✨Tip Number 3
Be proactive in your approach! If you have any questions during the interview process, don’t hesitate to ask. It shows you're engaged and genuinely interested in the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Customer Experience Specialist in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves lots of chatting with customers, make sure your written application reflects your verbal communication skills. Clear, concise, and engaging writing will catch our eye and show us you’re the right fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand Teleperformance's values and the specifics of the Customer Experience Specialist role. Brush up on personal banking basics and think about how your skills align with their needs.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach to resolving customer issues.
✨Show Off Your Communication Skills
Since excellent verbal communication is key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable expressing your thoughts.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially regarding their wellbeing resources.