At a Glance
- Tasks: Handle inbound calls and assist customers with banking disputes.
- Company: Join a leading customer service provider in the banking sector.
- Benefits: Flexible hybrid work options, competitive pay, and comprehensive training.
- Other info: Opportunity for career growth in a supportive team environment.
- Why this job: Make a difference by helping customers resolve their banking issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Teleperformance is hiring for the role of Customer Service Representative in Kilmarnock, Scotland. This full-time position requires handling inbound calls effectively, particularly within the Disputes Team for Lloyds Banking Division.
The ideal candidate will possess excellent verbal communication skills and a strong customer service background. Initial training will be provided on-site in Glasgow, after which you may choose to work remotely or on-site depending on performance.
Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Kilmarnock employer: Teleperformance
Teleperformance is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and development. With comprehensive training provided in Glasgow and the flexibility to work remotely, employees enjoy a supportive environment that fosters growth and career advancement within the banking sector. Join us to be part of a team that values your contributions and encourages meaningful engagement with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Kilmarnock
✨Tip Number 1
Make sure you know the ins and outs of the banking disputes process. Brush up on common issues customers face and how to resolve them. This will show you're not just a great communicator, but also knowledgeable about the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound calls, try role-playing with a friend or family member. Get comfortable with answering questions and resolving issues on the spot.
✨Tip Number 3
Don’t forget to showcase your customer service experience during interviews. Share specific examples of how you've turned a negative situation into a positive one. This will highlight your problem-solving skills and ability to connect with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Kilmarnock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can handle inbound calls and resolve disputes effectively, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs in the Disputes Team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role requires excellent verbal communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in the Disputes Team. Familiarise yourself with common banking disputes and how to handle them. This will show that you're proactive and genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly. You could do mock interviews with friends or family, focusing on how you would handle customer queries or disputes. This will help you feel more confident during the actual interview.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you provided outstanding customer service. Highlight situations where you resolved conflicts or turned a negative experience into a positive one. This will demonstrate your capability to excel in the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training processes, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
