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- Tasks: Help customers combat fraud and provide top-notch service in a dynamic call centre environment.
- Company: Join Teleperformance, a leading contact centre with a focus on customer care.
- Benefits: Enjoy competitive salary, flexible working options, and a range of employee perks.
- Why this job: Make a real difference by protecting customers from fraud while developing your skills.
- Qualifications: Experience in customer service and financial services is essential.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 22800 - 28500 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Start Date: Various 2026
Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
Job Type: Full Time - Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday.
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. This follows successful completion of all probation requirements.
Successful applicants for this role will be invited to interview and must be able to evidence a minimum of 2 years Financial Services experience in the UK at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved
- Ensure that all customers are supported in accordance with all regulatory requirements
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch
- Ability to react fast when the day gets busy and handle a wide variety of different customers
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Here are our key benefits:
- Perks at Work - Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however, this may not be possible, in this instance we reserve the right to reject your application.
If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours.
Fraud Specialist in Kilbarchan employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist in Kilbarchan
✨Tip Number 1
Get to know the company! Research Teleperformance and the Lloyds Banking Division. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being polite, clear, and empathetic – just like you would with a customer.
✨Tip Number 3
Prepare for common interview questions! Think about your past experiences in financial services and how they relate to the role. Be ready to share specific examples of how you've handled difficult situations or provided excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Fraud Specialist in Kilbarchan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your skills align with our values at StudySmarter. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent verbal and written communication skills. We want to see that you can convey empathy and understanding!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially around fraud prevention. Be ready to discuss your previous experience in the sector and how it relates to the role of a Fraud Specialist.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully handled difficult conversations or provided excellent service.
✨Demonstrate Empathy
Prepare to show that you can connect with customers, especially those who may be vulnerable. Think of scenarios where you’ve had to listen carefully and respond with understanding, as this will be crucial in your role.
✨Be Ready for Problem-Solving
Expect questions that test your critical thinking and problem-solving abilities. Have a few examples ready where you took ownership of a situation and resolved an issue effectively, showcasing your solution-oriented mindset.