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- Tasks: Provide top-notch customer service and support for fraud cases at Lloyds Banking Group.
- Company: Join Teleperformance, a leading contact centre with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, flexible working options, and a range of employee perks.
- Why this job: Make a real difference by helping customers protect themselves from fraud.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 22000 - 30000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Start Date: 19th January 2026
Salary: £26,000 per annum (extra £1p/h for any hours worked between 9pm - 11pm)
Job Type: Full Time - Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 17:30pm Monday - Friday.
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Here are our key benefits:
- Perks at Work - Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however, this may not be possible, in this instance we reserve the right to reject your application.
If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Customer Service Representative - Lloyds Banking Group (Fraud) - Glasgow in Kilbarchan employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Lloyds Banking Group (Fraud) - Glasgow in Kilbarchan
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and Teleperformance. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle tricky situations like a pro.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy and problem-solving abilities. These are key traits for a Customer Service Representative, especially in a fraud team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Teleperformance.
We think you need these skills to ace Customer Service Representative - Lloyds Banking Group (Fraud) - Glasgow in Kilbarchan
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match what we're looking for. Use keywords from the job description to show us you understand the role and how you can contribute.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Avoid jargon and long-winded sentences; we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our official website. This ensures it gets to the right place and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in the Fraud Team. Familiarise yourself with common fraud scenarios and how to handle them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking relevant questions. This not only shows that you’re engaged but also highlights your ability to empathise with customers, which is crucial for this role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can apply these skills in the new role.
✨Emphasise Your Flexibility
Since the job requires flexibility in working hours, be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you’ve had to adjust your schedule or work under pressure, as this will resonate well with the fast-paced environment of the contact centre.
