At a Glance
- Tasks: Provide top-notch customer service and handle inbound calls for banking disputes.
- Company: Join Teleperformance, a leader in customer service with a focus on client satisfaction.
- Benefits: Enjoy 28 days annual leave, flexible working, and a workplace pension.
- Other info: Hybrid work model available after three months, with great career growth potential.
- Why this job: Make a difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: 1 year of telephony experience and a friendly telephone manner required.
The predicted salary is between 22000 - 26000 £ per year.
Teleperformance is hiring a Customer Service Representative in Glasgow. The role involves providing excellent customer service to clients, especially in the Disputes Team for Lloyds Banking Division. You’ll handle inbound calls, ensuring customer satisfaction while navigating banking processes.
Ideal candidates will have 1 year of telephony experience and a courteous telephone manner. The position offers training, flexible working arrangements after three months, and numerous employee benefits including 28 days annual leave and a workplace pension.
Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Kilbarchan employer: Teleperformance
Teleperformance is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working arrangements after three months, comprehensive training, and generous benefits such as 28 days of annual leave and a workplace pension, employees are empowered to thrive both personally and professionally in the vibrant city of Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Kilbarchan
✨Tip Number 1
Make sure you know the ins and outs of the banking industry, especially when it comes to disputes. Brush up on common issues customers face and how to resolve them. This will show you're not just another candidate but someone who genuinely understands the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound calls, try role-playing with a friend or family member. Focus on maintaining a courteous tone and resolving issues efficiently – it’ll make a world of difference during your interview.
✨Tip Number 3
Don’t forget to highlight your telephony experience in your conversations. We want to hear about specific situations where you’ve excelled in customer service. Share those stories that showcase your problem-solving skills and ability to keep customers happy.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Kilbarchan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially any telephony roles you've had. We want to see how your skills align with the Customer Service Representative position in the Disputes Team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team at Teleperformance. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves handling inbound calls, it's crucial to demonstrate your excellent communication skills in your application. We love candidates who can convey their thoughts clearly and courteously.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Before the interview, brush up on your knowledge of banking processes and common disputes. Understanding terms like chargebacks and fraud will help you answer questions confidently and show that you're ready to tackle the role.
✨Showcase Your Telephony Skills
Since the job requires telephony experience, be prepared to discuss specific situations where you've successfully handled calls. Think of examples where you resolved issues or turned a negative customer experience into a positive one.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you’re engaged and attentive.
✨Highlight Your Customer Service Approach
Prepare to talk about your customer service philosophy. Share how you ensure customer satisfaction, especially in challenging situations. Use examples from your past experiences to illustrate your courteous telephone manner and problem-solving abilities.
