Teleperformance in the United Kingdom is seeking a proactive Team Leader to guide a customer service team in Glasgow. This on-site role requires managing performance, coaching staff, and delivering a Simply Brilliant customer experience in a fast-paced contact centre environment.
You will oversee shift coverage across 7am–9pm, lead by example, drive improvement initiatives, and ensure adherence to processes while meeting business targets. Salary is £27,500 with permanent, full-time hours.
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Team Leader – Banking Contact Center (Glasgow) in Johnstone employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
