At a Glance
- Tasks: Handle inbound calls, assist customers with fraud issues, and raise scam cases.
- Company: Join Teleperformance, a leading contact centre with a focus on customer service excellence.
- Benefits: Competitive salary up to £28,500, flexible working options, and career growth opportunities.
- Other info: Dynamic team environment with training provided in Glasgow.
- Why this job: Make a real difference by helping customers protect themselves from fraud.
- Qualifications: 2 years of Financial Services experience and strong communication skills required.
The predicted salary is between 25650 - 31450 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Here is all you need to know:
- Start Date: Various 2026
- Salary: Dependent on experience and up to £28,500 with OTE of £29,500
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: Full flexibility between 10.00 - 23.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working depending on performance.
Please note that successful applicants for this role will be invited to interview and must be able to evidence a minimum of 2 years Financial Services experience in the UK at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive in dealing with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them.
Specialist Quality Management in Johnstone employer: Teleperformance
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee wellbeing and professional growth. With comprehensive training, flexible working hours, and a range of benefits including mental health support and a cycle-to-work scheme, we empower our Customer Service Specialists to thrive while delivering outstanding service to our customers. Join us in a culture that values collaboration, emotional intelligence, and continuous improvement, making every day at Aviva a rewarding experience.
