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- Tasks: Assist customers with their banking needs through inbound calls.
- Company: Join Teleperformance, a leader in customer service for Lloyds Banking Division.
- Benefits: Enjoy 28 days annual leave, wellness resources, and a cycle to work scheme.
- Other info: Experience a supportive work environment with opportunities for growth.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Excellent communication skills and a background in customer service.
The predicted salary is between 25000 - 32000 £ per year.
Teleperformance is seeking a Customer Service Specialist for their office in Glasgow, focusing on personal banking services with Lloyds Banking Division. This full-time role involves answering inbound calls and assisting customers with their banking needs.
With benefits such as 28 days annual leave, cycle to work scheme, and employee wellness resources, the position offers a supportive work environment.
Candidates must have excellent communication skills and a customer service background.
Inbound Banking Support Specialist — Glasgow (Hybrid) in Johnstone employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist — Glasgow (Hybrid) in Johnstone
✨Tip Number 1
Make sure you know the ins and outs of personal banking services. Brush up on common customer queries and solutions so you can impress during your interview. We want you to show that you're not just a candidate, but a potential asset to the team!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate those inbound calls. The better you are at handling different scenarios, the more confident you'll feel when it counts.
✨Tip Number 3
Don’t forget to highlight your customer service experience! Think of specific examples where you went above and beyond for a customer. We want to see how you can bring that same energy to the role at Teleperformance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Inbound Banking Support Specialist — Glasgow (Hybrid) in Johnstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the role of Inbound Banking Support Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about personal banking and how you can contribute to our team at Teleperformance. Keep it friendly and professional – we love a good story!
Showcase Your Skills: In your application, emphasise your problem-solving abilities and any experience you have with inbound calls. We’re looking for candidates who can handle customer queries with ease, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of personal banking services, especially those offered by Lloyds. Familiarise yourself with common banking terms and processes so you can confidently answer questions and demonstrate your understanding during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. You might even want to practice summarising questions before answering to ensure clarity.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.