At a Glance
- Tasks: Handle inbound calls, assist customers with fraud issues, and raise scam cases.
- Company: Join Teleperformance, a leading contact centre with a focus on customer service excellence.
- Benefits: Competitive salary up to £28,500, flexible working options, and career growth opportunities.
- Other info: Dynamic team environment with training provided in Glasgow.
- Why this job: Make a real difference by helping customers protect themselves from fraud.
- Qualifications: 2 years of financial services experience and strong communication skills required.
The predicted salary is between 25650 - 31450 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: Various 2026
- Salary: Dependent on experience and up to £28,500 with OTE of £29,500
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: Full flexibility between 10.00 - 23.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working depending on performance, following successful completion of all probation requirements.
Please note that successful applicants for this role will be invited to interview and you must be able to evidence a minimum of 2 years Financial Services experience in the UK at interview.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their information secure.
Buying Specialist in Johnstone employer: Teleperformance
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee wellbeing and professional growth. With comprehensive training, flexible working hours, and a range of benefits including mental health support and a cycle-to-work scheme, we empower our Customer Service Specialists to thrive while delivering outstanding service to our customers. Join us in a culture that values collaboration, emotional intelligence, and continuous improvement, making every day at Aviva a rewarding experience.
