At a Glance
- Tasks: Join our Fraud Team to help customers protect their finances and resolve issues.
- Company: Teleperformance, a leading contact centre with a focus on customer service.
- Benefits: Competitive salary, flexible working options, and great perks like discounts and wellbeing resources.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers navigate financial challenges and fraud prevention.
- Qualifications: Experience in customer service and financial services is essential.
The predicted salary is between 28500 - 29500 € per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Here is all you need to know:
- Start Date: Various 2026
- Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: Full flexibility between 10.00 - 23.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
Joining the team:
First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements.
Successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved
- Ensure that all customers are supported in accordance with all regulatory requirements
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch
- Ability to react fast when the day gets busy and handle a wide variety of different customers
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Here are our key benefits:
- Perks at Work – Savings Discounts / Free Online Classes
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours.
Kyc Specialist in Irvine employer: Teleperformance
Teleperformance is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Glasgow. With flexible working options post-probation, comprehensive training, and a range of benefits including mental health support and a cycle to work scheme, we empower our KYC Specialists to thrive while making a meaningful impact in customer service. Join us to be part of a dynamic team that values collaboration, communication, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Kyc Specialist in Irvine
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and the Lloyds Banking Division. Understanding their values and services will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound calls, try role-playing with a friend or family member. Focus on being polite, clear, and confident in your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve successfully handled difficult situations or resolved customer issues. This will impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Teleperformance.
We think you need these skills to ace Kyc Specialist in Irvine
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the KYC Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional.
Showcase Your Communication Skills:Since excellent verbal communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your empathy and understanding in your writing.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Teleperformance!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially anything related to fraud prevention. Be ready to discuss your previous experience in the sector and how it relates to the role of a KYC Specialist.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think about examples where you've successfully handled difficult conversations or provided excellent service.
✨Demonstrate Empathy
Prepare to showcase your emotional intelligence. Think of scenarios where you've had to support vulnerable customers or resolve complex issues, and be ready to explain how you approached these situations with empathy and understanding.
✨Be Ready for Problem-Solving
This job requires quick thinking and effective problem-solving skills. Prepare some examples of challenges you've faced in previous roles and how you tackled them. Highlight your ability to take ownership and find solutions under pressure.
