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For Companies At a Glance
- Tasks: Provide top-notch customer service for Personal Banking via inbound calls.
- Company: Join a leading customer service provider in Glasgow with a supportive team.
- Benefits: Enjoy competitive pay, flexible work options, and 28 days of annual leave.
- Why this job: Make a difference in customers' banking experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26436 - 26436 £ per year.
Teleperformance is hiring a Customer Service Specialist in Glasgow, UK. This full-time role involves delivering exceptional service for the Personal Banking line.
Responsibilities include:
- Answering inbound calls
- Helping customers with banking services
The position offers competitive pay at £26,436.80 annually, flexible work options after initial training, and various employee benefits including:
- 28 days of annual leave
- Wellness resources
- Cycle to work scheme
Inbound Banking Support Specialist — Glasgow (Hybrid) in Irvine employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist — Glasgow (Hybrid) in Irvine
✨Tip Number 1
Get to know the company! Research Teleperformance and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering calls and dealing with real customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Inbound Banking Support Specialist — Glasgow (Hybrid) in Irvine
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and banking. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional service and how you can contribute to our team at Teleperformance.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially in a role that involves helping customers over the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Before the interview, brush up on your knowledge of personal banking services. Familiarise yourself with common banking terms and processes, as this will help you answer questions confidently and demonstrate your understanding of the role.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding them fully. Respond thoughtfully to demonstrate your customer service skills, which are crucial for the Inbound Banking Support Specialist position.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this will highlight your suitability for the role.
✨Show Enthusiasm for Customer Service
Let your passion for helping customers shine through during the interview. Share stories that illustrate your commitment to providing exceptional service, as this aligns perfectly with what Teleperformance is looking for in a Customer Service Specialist.