At a Glance
- Tasks: Join our Fraud Team to help customers protect their finances and resolve issues.
- Company: Teleperformance, a leading contact centre with a focus on customer service.
- Benefits: Competitive salary, flexible working options, and great perks like discounts and wellbeing resources.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers navigate financial challenges and fraud protection.
- Qualifications: Experience in customer service and financial services is essential.
The predicted salary is between 28500 - 29500 € per year.
Fraud Specialist – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: Various 2026
- Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: We require full flexibility between 10.00 - 23.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
Joining the team: First 3-months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements.
Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/ financial services experience is highly desired
- Previous call centre/ customer service experience is essential
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customer
Values we look for you to have...
- Process Excellence: Doing things well means something to you and you will always strive to improve on your work.
- Collaboration: You enjoy working with others and you like working as a team player.
- Communication: You can speak and write clearly and in a confident manner.
- Emotional Intelligence: You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness: You are able to be open to different ways of thinking and new ideas.
- Critical Thinking: You are able to think logically when making decisions.
- Solution Orientation: Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship: Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Buying Specialist in Irvine employer: Teleperformance
Teleperformance is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant city of Glasgow. With comprehensive benefits including flexible working options post-probation, extensive training, and a focus on mental health support, employees are empowered to thrive both personally and professionally. Join our dynamic Fraud Team and be part of a company that values collaboration, communication, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Buying Specialist in Irvine
✨Tip Number 1
Get to know the company! Research Teleperformance and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your experience in financial services clearly.
✨Tip Number 3
Show off your soft skills! Highlight your communication and problem-solving abilities during the interview. Remember, they want someone who can handle difficult situations with empathy and professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the first step towards joining our fantastic team.
We think you need these skills to ace Buying Specialist in Irvine
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Buying Specialist role. Highlight your relevant experience in financial services and customer service, as these are key for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and how your skills align with our values. Don’t forget to mention any experience with vulnerable customers or fraud prevention – it’ll make you stand out!
Showcase Your Communication Skills:Since excellent verbal communication is essential, ensure your application reflects this. Keep your language clear and concise, and don’t shy away from showing your personality. We love a bit of enthusiasm!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially anything related to fraud prevention. Be ready to discuss your previous experience in the sector and how it relates to the role. This will show that you’re not just a good fit, but that you’re genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your listening skills by responding thoughtfully to questions. Use examples from your past experiences where you’ve had to listen carefully to customers, especially in challenging situations. This will highlight your ability to empathise and understand customer needs.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in previous roles. Think about times when you had to make quick decisions or handle difficult conversations. This will illustrate your critical thinking and solution-oriented mindset, which are key for this role.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your customer service skills. Practice handling calls where you might need to educate customers about fraud protection or resolve complaints. This will help you feel more confident and show that you can think on your feet.
