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- Tasks: Provide exceptional support for Personal Banking through inbound calls and customer assistance.
- Company: Leading contact centre company with a focus on customer service excellence.
- Benefits: Competitive benefits, career growth opportunities, and a dynamic work environment.
- Why this job: Join a vibrant team and make a difference in customers' banking experiences.
- Qualifications: Strong problem-solving skills and a passion for outstanding customer service.
- Other info: Perfect for those looking to kickstart their career in banking support.
The predicted salary is between 28800 - 43200 £ per year.
A leading contact center company is seeking a Customer Service Specialist based in Glasgow to provide top-notch support for the Personal Banking line of business. The successful candidate will handle inbound calls, assist customers with various banking services, and ensure compliance with regulations.
Ideal candidates will exhibit:
- Strong problem-solving skills
- Excellent time management
- The ability to deliver outstanding customer service
This role offers competitive benefits and the chance to grow in a dynamic environment.
Inbound Personal Banking Support Specialist (Glasgow) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Personal Banking Support Specialist (Glasgow)
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or tricky banking questions, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Dress the part! Even if the role is remote or casual, looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in the position.
We think you need these skills to ace Inbound Personal Banking Support Specialist (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and problem-solving skills. We want to see how you can bring your unique flair to the Personal Banking line!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about banking and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Time Management Skills: In this role, you'll need to juggle multiple tasks. Use examples from your past experiences to demonstrate how you've effectively managed your time and prioritised tasks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of personal banking services and common customer queries. Being able to discuss topics like account management, loans, and compliance will show that you're prepared and knowledgeable.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to assist customers effectively.
✨Time Management is Key
Be ready to discuss how you manage your time, especially when handling multiple calls or tasks. Share specific strategies you use to prioritise customer needs while ensuring compliance with regulations.
