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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for fraud and banking inquiries.
- Company: Join Teleperformance, a leader in customer service with a supportive team.
- Benefits: Earn £13.50 per hour, enjoy flexible hours, and access a great benefits package.
- Other info: Office-based role with full-time hours and opportunities for growth.
- Why this job: Make a difference by helping customers navigate fraud and banking issues.
- Qualifications: Exceptional communication skills and experience in customer service or banking.
The predicted salary is between 28000 - 28000 £ per year.
Teleperformance is hiring a Customer Service Specialist in Glasgow for the Fraud Team on the Lloyds Banking Division campaign. This office-based role offers full-time hours with a salary of £13.50 per hour and additional flexibility post-training.
Applicants should have exceptional communication skills and experience in customer service or banking. The position includes a supportive benefits package and aims to provide excellent service while handling customer inquiries related to fraud and personal banking needs.
Inbound Fraud & Banking Support (Glasgow) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Fraud & Banking Support (Glasgow)
✨Tip Number 1
Make sure to research Teleperformance and the Lloyds Banking Division before your interview. Knowing their values and recent news can help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend or family member. This will help you feel more confident when handling inquiries related to fraud and banking.
✨Tip Number 3
Don’t forget to highlight your previous experience in customer service or banking during the interview. We want to hear how you've successfully dealt with challenging situations and provided excellent service in the past.
✨Tip Number 4
Apply through our website for the best chance of landing the job! It shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Inbound Fraud & Banking Support (Glasgow)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure to highlight your exceptional communication skills in your application. We want to see how you can connect with customers and handle inquiries effectively.
Tailor Your Experience: When you're writing your application, focus on your experience in customer service or banking. We love seeing how your background aligns with the role, so don’t be shy about sharing relevant examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the Inbound Fraud & Banking Support position.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of fraud prevention and banking services. Familiarise yourself with common fraud scenarios and how they are handled. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey information effectively.
✨Prepare for Customer Scenarios
Think about potential customer inquiries related to fraud and personal banking. Prepare examples from your past experience where you successfully resolved similar issues. This will demonstrate your problem-solving skills and ability to handle challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.