At a Glance
- Tasks: Assist customers with inquiries about government support and provide vital information.
- Company: Join Teleperformance, a leader in customer service with a mission to make a difference.
- Benefits: Enjoy a workplace pension, employee discounts, and a supportive work environment.
- Other info: Work 37.5 hours a week, Monday to Friday, in a dynamic setting.
- Why this job: Make a real impact by helping those in need during challenging times.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 22000 - 26000 £ per year.
Teleperformance is seeking a full-time Telephone Customer Service Specialist in Swalwell, England. You will assist customers with inquiries related to government support, providing vital information to those in need during challenging times.
The role offers 37.5 hours per week, Monday to Friday, in a dynamic environment. Applicants should possess strong communication skills and experience in customer service.
Attractive benefits include workplace pension and employee discounts.
Inbound Customer Service Specialist - Make a Difference employer: Teleperformance
Teleperformance is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture in Swalwell. With a focus on meaningful customer interactions, employees benefit from a comprehensive workplace pension, attractive discounts, and opportunities for professional development in a dynamic environment. Join us to make a real difference while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Specialist - Make a Difference
✨Tip Number 1
Make sure to research Teleperformance and understand their values. When you know what they stand for, you can tailor your conversation during the interview to show how you align with their mission of helping customers in need.
✨Tip Number 2
Practice your communication skills! Since this role is all about assisting customers, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s like to work at Teleperformance. They might share valuable insights that could give you an edge!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive job openings that you won’t find anywhere else. Let’s get you that Inbound Customer Service Specialist role!
We think you need these skills to ace Inbound Customer Service Specialist - Make a Difference
Some tips for your application 🫡
Show Your Passion for Helping Others:When writing your application, let us know why you’re excited about helping customers, especially during tough times. Share any personal experiences or motivations that drive you to make a difference in people's lives.
Highlight Your Communication Skills:Since strong communication is key for this role, make sure to showcase your skills in your application. Use clear and concise language, and provide examples of how you've effectively communicated with customers in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for in an Inbound Customer Service Specialist.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of an Inbound Customer Service Specialist. Familiarise yourself with common government support inquiries and how to address them. This will show that you're prepared and genuinely interested in helping customers.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being concise and friendly, as this reflects how you would interact with customers.
✨Demonstrate Empathy
In customer service, empathy is crucial. Think of examples from your past experiences where you helped someone in need. Be ready to share these stories during the interview to illustrate your ability to connect with customers and provide support during challenging times.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the training process for new hires or how the team collaborates to support customers effectively.
