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For Companies At a Glance
- Tasks: Handle inbound calls and provide top-notch support for personal banking needs.
- Company: Leading customer service provider in Scotland with a focus on excellence.
- Benefits: Competitive salary, flexible working options, and supportive training.
- Why this job: Join a dynamic team and make a difference in customers' banking experiences.
- Qualifications: Strong communication skills and call centre experience preferred.
- Other info: Hybrid work model available after training for better work-life balance.
The predicted salary is between 15238 - 18254 £ per year.
A leading customer service provider in Scotland is seeking a Customer Service Specialist to join their Glasgow office. The role involves handling inbound calls for the Personal Banking line, providing excellent service and support for various banking needs.
The ideal candidate should possess:
- Strong verbal communication skills
- Problem-solving abilities
- Prior experience in a call center environment
Competitive salary of £25,396.80 per year, with flexible working options after training.
Inbound Banking Support Specialist – Hybrid (Glasgow) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist – Hybrid (Glasgow)
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your verbal communication skills! Since this role involves handling inbound calls, being clear and confident in your speech can really set you apart from other candidates.
✨Tip Number 3
Prepare for common call centre scenarios. Think about how you would handle difficult customers or tricky banking queries, as these are likely to come up during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining our team.
We think you need these skills to ace Inbound Banking Support Specialist – Hybrid (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of Inbound Banking Support Specialist, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your problem-solving skills can benefit our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves handling inbound calls, we’re looking for strong verbal communication skills. Make sure your application reflects your ability to communicate clearly and effectively, whether in writing or over the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of personal banking services and common customer queries. Being able to discuss these topics confidently will show that you're prepared and understand the role.
✨Practice Your Communication Skills
Since strong verbal communication is key for this position, practice answering common interview questions out loud. This will help you articulate your thoughts clearly and demonstrate your ability to communicate effectively.
✨Showcase Problem-Solving Scenarios
Think of specific examples from your past experiences where you successfully resolved customer issues. Be ready to share these during the interview to highlight your problem-solving abilities.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
