At a Glance
- Tasks: Provide top-notch customer service and support clients with their banking needs.
- Company: Join Teleperformance, a leader in customer service with a focus on impactful service.
- Benefits: Enjoy a competitive salary, hybrid working options, and great employee perks.
- Other info: Flexible work arrangements and opportunities for personal growth.
- Why this job: Make a difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27976 - 27976 € per year.
Teleperformance is seeking a permanent Customer Service Advisor in Newtonards. In this role, you will provide proactive and reactive customer service, helping clients with their financial arrangements.
Responsibilities include:
- Educating customers on banking services
- Maintaining relationships
- Resolving complaints
The position offers hybrid working options, an annual salary of up to £27,976, and various employee benefits including a Workplace Pension and Wellbeing Resources.
Hybrid Banking Customer Advisor - Impactful Service employer: Teleperformance
Teleperformance is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture in Newtonards. With hybrid working options and a competitive salary, employees benefit from comprehensive resources and opportunities for professional development, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Banking Customer Advisor - Impactful Service
✨Tip Number 1
Research the company and its values before your interview. Knowing what Teleperformance stands for will help you connect your skills to their mission, making you a more appealing candidate.
✨Tip Number 2
Practice common customer service scenarios that might come up in the role. Think about how you would handle difficult customers or resolve complaints effectively, as this will show your proactive approach.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Customer Service Advisor.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We make it easy for you to showcase your skills and experience directly to the hiring team at Teleperformance!
We think you need these skills to ace Hybrid Banking Customer Advisor - Impactful Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and banking. We want to see how your skills align with the role of a Customer Service Advisor, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can make an impact at Teleperformance. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key. In your application, highlight any experiences where you’ve successfully resolved complaints or educated customers. We want to see that you can connect with clients effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of banking services and products. Understand the common queries customers might have and be ready to explain them clearly. This will show that you’re not just a people person, but also someone who knows their stuff!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer complaints or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Your Adaptability
Since this role offers hybrid working options, highlight your ability to work effectively both remotely and in-person. Share any experiences you have with flexible working environments and how you manage your time and tasks efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
